Privacy Policy

Last updated: May 13, 2026

Sophia Montréal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sophia Montréal is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information: including your username, password, security questions, preferences and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services: from your device via cookies and similar tracking technologies.
  • From our service providers: when we engage them to enable certain technologies on our behalf.
  • From our partners: or other third-party sources.

3. How We Use Your Personal Information

• Provide, Tailor, and Improve the Services

To fulfill orders, process payments, arrange shipping, facilitate returns, and manage your account to create a customized shopping experience.

• Marketing and Advertising

To send promotional communications by email, text, or mail, and show online targeted ads based on your activity on our store.

• Security and Fraud Prevention

To authenticate accounts, ensure secure payments, and detect malicious or fraudulent activity. You are responsible for keeping your account credentials safe.

• Communication & Legal Reasons

To provide customer support and comply with applicable laws, respond to valid legal processes, or enforce our policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes including:

- With Shopify and vendors who perform services on our behalf (payment processing, shipping, IT, analytics).
- With business partners for personalized advertising and targeted marketing based on your online interactions.
- Upon your explicit consent, such as social media widget integrations or direct fulfillment requests.
- In connection with business transactions like mergers or to comply with law enforcement requirements.

5. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information regarding your interaction with our store and others to improve enhanced services. Your data may be transmitted to countries outside of your residence.

To understand how your data is processed, please read the Shopify Consumer Privacy Policy. You can manage your preferences via the Shopify Privacy Portal.

6. Third Parties & Children's Data

We are not responsible for the security or content of third-party platforms linked on our site. Please review their privacy notices directly.

Our Services are not directed at children under the age of majority. If you believe your child has shared personal information with us, please contact us below to request immediate deletion.

7. Security and Retention

No security method is perfect, and we cannot guarantee absolute security. We heavily advise against using unsecure channels to transmit sensitive personal information.

Data retention parameters depend on account maintenance needs, contractual obligations, legal compliance, or dispute resolution timelines.

8. Your Rights and Choices

Depending on your location, you may claim various legal rights over your data:

  • Right to Access / Know: Request visibility into data we currently retain about you.
  • Right to Delete: Request deletion of certain elements of your historical data.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Obtain a transferable structured copy of your profile data.
  • Communication Opt-Out: Unsubscribe from promotional mailings at any time using links provided.

We do not discriminate against anyone for exercising their choices. Verification of identity will be required prior to satisfying standard operational requests.

9. Complaints & International Transfers

We process data outside your localized country. When transferring data outside the EEA or the United Kingdom, we rely strictly on recognized safe mechanisms such as the Standard Contractual Clauses (SCCs).

If you are dissatisfied with our response, you retain the legal right to escalate complaints to your local data protection supervisory authority.

Privacy Support Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your legal rights, please contact us:

Sophia Montréal

1235 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1K5 Canada

Email: info@sophiamontreal.com